Showing posts from January, 2012

Education: not ready to listen?

"The customer knows best." It's an adage seemingly old as time (for us young'uns, anyway). While it's not always the case (as anyone who has worked an intense over-the-phone customer service job before may know), it's certainly always valuable for businesses to listen to what clients are saying--whether surveys, market research, or feedback cards, many businesses have some structure in place to listen to their customers. And public feedback can have an important impact--Bank of America cancelled its $5-a-month debit card fee before it even began due to customer backlash.

In almost every area of the private and public sectors (think of representatives meeting with constituents or city hall meetings), there are ways for "customers"--those receiving the services or being represented--to make their voices heard. So why should education be any different?

Education? you might think. Surely there are those school board meetings or PTAs? But a crucial voice …

"One Expensive Chocolate Bar" - Story Written With Elementary School Students Over Video Conferencing

One Expensive Jumbo Chocolate Bar      It was quite a festive scene at the McHugh house on January 17th . There were bright red and gold streamers, colorful lights, and a very big chandelier.      It was all to celebrate Bob McHugh’s birthday. He was the baby of the family—he was just turning seven years old (and very proud of it). All day in school, he had been reminding his classmates how old he was.      “I’m turning seven!” he shouted in the middle of PE class.      “That’s very nice. Now go do five more pushups,” said the PE teacher gruffly.      Bob was super excited about the number of presents he received on his birthday from friends and family. Not only did he get a brand new toy train set and an iPod, Bob also received fifteen dollars in cash from his grandpa.      “That’s more than last year,” commented his brother David as Bob counted his money. “Wait—watch out, Bob—you’re throwing money all over the place—” David gaped helplessly as his little brother tossed money in the air a…